Shipping, Return & Refund Policy


You may return most new, unopened items sold and fulfilled by within 11 days of delivery for a full refund

Shipping days of the items will be based on the product customer order.

Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.

Items that you no longer need must be returned in new and unopened condition with all the original packing.

Only fulfilled by and items may be eligible for replacement.

Refund policy

the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Sustown will complete the cancellation and initiate the refund wintnin 5 working days .

Cancel & Return Policy

To cancel the order, customer can mail us at with their billing details and it will be done within 7 working days.

Shipping Duration

Sellers generally procure and ship the items within the time specified on the product page.8 to 10 business days exclude public holidays and Sundays .

Estimated delivery time depends on the following factors:

The Seller offering the product

Product's availability with the Seller

The destination to which you want the order shipped to and location of the Seller