These Website Standard Terms and Conditions written on this webpage shall manage your use of this website and chat application. These terms will be applied fully and affect to your use of this website. By using this website, you agreed to accept all terms and conditions written in here. You must not use this website if you disagree with any of these Website Standard Terms and Conditions.


All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. Sustowns does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.


Sustowns does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website. Sustowns does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Sustowns accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Breach of Contract

Sustowns is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Sustowns cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Sustowns shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.

Contracts Management

Sustowns Pte Ltd has an unique features i.e. Post contracts and bid contracts. In post contracts only relevant products along with their specifications can be uploaded in the Add Product Request. In Bid Contract the bidding price will be accepted or denied or sold at the sole discretion of the Vendor. All the information regarding the products uploaded, sold status will be displayed and it cannot be altered by the vendors


Sustowns does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. Sustowns advises to independently verify the bona fides of any particular.

Right, Title or Interest over product

Sustowns does not hold any right, title or interest, nor have any obligations or liabilities in respect of any contracts entered into between buyers and sellers. Sustowns does not take any responsibility for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Limitation of Liability

Sustowns shall not be liable in any special, incidental, direct or consequential damages in connection to terms of use, even if the concerned user has informed in advance about the possibility of damages.


You are specifically restricted from all of the following

• Publishing any website material in any other media

• Selling, sublicensing and/or otherwise commercializing any website material

• Publicly performing and/or showing any website material

• Using this website in any way that is or may be damaging to this website

• Using this website in any way that impacts user access to this website

• Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity

• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website.

• Using this website to engage in any advertising or marketing.

Certain areas of this website are restricted from being access by you and Sustowns Pte Limited may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.


You hereby indemnify to the fullest extent Sustowns Pte Limited from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.


If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Sustowns Pte Ltd is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.


SustownsPte Ltd is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms


While availing any of the payment method/s available on the Website, Sustowns will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of:

• Lack of authorization for any transaction/s, or

• Exceeding the present limit mutually agreed by You and between “Bank/s”, or

• Any payment issues arising out of the transaction, or

• Decline of transaction for any other reasons

There are various types of payment modes in Sustowns. They are

• Advance Payment: The buyer pays in advance for the goods

• Part Payment: Buyer pays part of total transaction value initially and after receiving the goods remaining part of the transaction value will be paid.

• Escrew Payment: In this payment, the Bank will play as nodal agency between the parties, for the agreed contracts terms and conditions in realising payment or reconciling payments.

Governing Law & Jurisdiction

All disputes arising out of or in relation to these Terms and Conditions and/or the Vendor Agreement shall be subject to the exclusive jurisdiction of courts at Hyderabad, India.

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: